Hospitality Management Consultancy & Technology Solutions
Simplify operations, enhance guest experiences, and manage everything seamlessly with our advanced Property Management Systems (PMS).
Begin your journey
with HMCTS.
Discover how HMCTS empowers professionals and businesses in the hospitality industry with cutting-edge solutions, comprehensive training, and tools for success. From streamlining operations to enhancing guest experiences, we help you excel in every aspect of hospitality.
- Simplify daily operations with automated tools for check-ins, reservations, and reporting.
- Focus on delivering exceptional guest experiences while reducing manual workload.
- Manage all aspects of your hospitality business from one integrated platform.
- Sync bookings, schedules, and team tasks in real time across multiple devices.
- Stay ahead with technology that adapts to your business needs.
- Maximize bookings, enhance guest satisfaction, and optimize revenue with our modern PMS solutions.
Expert Training and Certification
Gain access to industry-recognized certifications and hands-on training programs. Build the skills you need to succeed in a competitive industry.
Streamlined Hotel Operations
Transform your operations with tools and strategies that increase efficiency, reduce errors, and save time for your team.
Advanced Hospitality Technology
Stay ahead with modern Property Management Systems (PMS) and innovative tools designed for seamless guest management and business growth.
What We Do
At HMCTS, we deliver cutting-edge technology solutions tailored for the hospitality industry. From Property Management Systems to comprehensive hotel management software, we streamline operations for businesses of all sizes.
Consultation Services
Hospitality Management Essentials
Master the fundamentals of running a successful hospitality business, from guest relations to streamlined operations.
Channel Management
Effortlessly sync availability across platforms like Booking.com, Expedia, and more.
Guest Experience Tools
Enhance guest satisfaction with automated communications and personalized services.
Why Choose HMCTS?
At HMCTS, we provide innovative solutions tailored to meet the needs of the hospitality industry. Our product offerings include:
Consultation Services
Partnered with leading platforms like Cloudbeds to deliver the best solutions.
Tailored for Hospitality
Designed specifically for the unique needs of hotels, resorts, and short-term rental properties.
Scalable Solutions
Perfect for small boutique hotels to large multi-property chains.
Comprehensive Support
Offering dedicated assistance and training to ensure seamless integration and success.
Breakdown of Property Management System (PMS) Features:
Reservation Management:
- Online booking engine
- Direct integration with OTAs (Online Travel Agencies)
- Group reservations management
- Customizable booking policies
Front Desk Operations:
- Check-in and check-out processes
- Guest registration
- Room assignment and availability management
- Payment processing
Housekeeping Management:
- Room status tracking (clean, dirty, maintenance)
- Task assignments for housekeeping staff
- Reporting for occupancy and room turnover
Reporting and Analytics:
- Revenue management tools
- Performance reports (occupancy rates, revenue per available room (RevPAR), etc.)
- Guest demographics and preferences analytics
Guest Relationship Management (GRM):
- CRM features to manage guest profiles
- Communication tools for pre-arrival and post-departure
- Loyalty programs management
Integrations:
- Integration with channel managers for online distribution
- Interfaces with POS systems (Point of Sale) for restaurants and bars
- Payment gateway integration
Mobile Accessibility:
- Mobile-friendly platform or app for staff and guests
- Remote access for managers and front desk staff
Support and Training:
- Onboarding and training programs for staff
- Technical support and customer service
Pricing Structure:
Initial Setup Fee:
- $500 to $2,500 (one-time fee depending on complexity and customization)
Monthly Subscription Fee:
- Ranges from $50 to $500 per month for small to medium-sized hotels
- $500 to $2,000+ per month for larger hotels or more complex systems
Transaction Fees:
- 1% to 3% per booking for payment processing (if applicable)
Optional Add-Ons:
- Third-party integrations: $100 to $500 per integration
- Advanced reporting tools: $50 to $300 per month
- Guest Wi-Fi management: $20 to $100 per month
Key Considerations:
- Many vendors offer tiered pricing models based on the number of rooms managed.
- Discounts may be available for long-term contracts or larger properties.
- It’s essential to review and compare different PMS providers to find one that meets your hotel’s specific needs and budget.
Breakdown of Hotel Management System (HMS) Features
Front Desk Management:
- Seamless check-in and check-out processes.
- Room assignment and guest registration.
- Guest profile management.
Billing and Invoicing:
- Automated billing for guests.
- Integration with payment gateways for credit card processing.
- Detailed invoicing and receipts for guests.
Reservation Management:
- Availability management for rooms and rates.
- Group bookings and special requests handling.
- Calendar view for managing reservations.
Housekeeping Management:
- Tracking room status (clean, dirty, out of service).
- Assigning housekeeping tasks and schedules.
- Integration with maintenance requests.
Reporting and Analytics:
- Revenue management tools (e.g., forecast and budget reports).
- Occupancy reports and performance dashboards.
- Daily revenue reports for financial insights.
Customer Relationship Management (CRM):
- Capturing guest profiles, preferences, and feedback.
- Tools for sending follow-up emails and special offers.
- Managing loyalty programs and rewards.
Online Integration:
- Connection with OTAs and channel managers.
- Website integration for direct bookings.
- Automated rate updates across channels.
Mobile Access:
- Staff access via mobile devices for on-the-go management.
- Guest self-service options for check-in/check-out via mobile.
Support and Training:
- Initial training sessions for staff.
- Ongoing customer support (phone, chat, or email).
- Knowledge base access for troubleshooting.
Pricing Structure:
Initial Setup Fee:
- $500 to $5,000 (one-time fee based on customization and complexity).
Monthly Subscription Fee:
- $100 to $600 per month for small to medium-sized hotels.
- $600 to $2,500+ per month for larger properties with advanced features.
Transaction Fees:
- 1% to 3% per booking processed through payment gateways.
Optional Add-Ons:
- Advanced reporting tools: $50 to $300 per month.
- Third-party integrations (e.g., POS systems, channel managers): $100 to $500 per integration.
- Customer feedback tools: $20 to $100 per month.
Key Considerations:
- Many HMS providers offer tiered pricing based on the number of rooms or properties managed.
- Look for flexibility in pricing plans and the possibility of bundling services.
- Evaluate the need for user licenses, as some systems charge based on the number of staff users.
Breakdown of Revenue Optimization Tools Features
Dynamic Pricing:
- Automated pricing adjustments based on demand, seasonality, and competition.
- Recommendations for optimal pricing using historical data and trends.
Inventory Management:
- Real-time visibility of available rooms across all distribution channels.
- Management of different rate plans and special packages.
Forecasting:
- Demand forecasting tools using historical occupancy data and market analysis.
- Predictive analytics to anticipate booking patterns.
Competitive Analysis:
- Rate comparison tools to assess competitor pricing and market position.
- Tracking of local market trends and competitor promotions.
Market Segmentation:
- Analysis of different market segments (business vs. leisure travelers) to identify potential revenue opportunities.
- Tailored marketing strategies for different guest profiles.
Channel Management:
- Integration with various online booking platforms and OTAs to ensure optimal pricing.
- Automated updates of rates and availability across channels.
Reporting and Analytics:
- Detailed performance reports to assess revenue, occupancy, and average daily rate (ADR).
- Customizable dashboards for visual data representation and insights.
Promotions and Packages:
- Tools to create and manage special promotions, discounts, and packages.
- Monitoring effectiveness of promotions and adjusting strategies accordingly.
User-Friendly Interface:
- Intuitive dashboards for easy navigation and data interpretation.
- Mobile access to manage pricing strategies on the go.
Pricing Structure:
Initial Setup Fee:
- $500 to $3,000 (one-time fee based on complexity and data migration needs).
Monthly Subscription Fee:
- $100 to $800 per month for small to medium-sized hotels.
- $800 to $2,500 per month for larger properties or hotels with extensive features.
Transaction Fees:
- Some providers may charge a percentage fee based on the revenue generated through their platform (typically 1% to 5%).
Optional Add-Ons:
- Advanced forecasting and analytics tools: $50 to $300 per month.
- Integration with PMS and other management systems: $100 to $500 per integration.
- Consulting services for strategy optimization: $100 to $500 per session.
Key Considerations:
- It’s essential to choose a system that integrates seamlessly with your existing PMS and booking platforms.
- Consider a trial or demo period to evaluate how well the revenue optimization tool fits with your business processes and to assess its impact on revenue generation.
- Proper training for staff on how to use the tool effectively can enhance its effectiveness.
Partners
HMCTS are proud to be affiliated with the Cloudbeds Partnership